Your front desk spends 2–3 hours a day on hold with Pacific Blue Cross, Sun Life, and Manulife verifying coverage. While she's on hold, new-patient calls hit voicemail — and by tomorrow that patient is at the next clinic that picked up. MPG's AI receptionist catches those overflow calls, runs a proper chiro intake (MVA, complaint, previous chiro history), and books straight into Jane App or ClinicSense.
We've worked with independent chiropractic clinics across the Edmonton region. The same five things keep coming up.
Verifying coverage for one MVA patient = 25–40 minutes on hold. Multiply by 5–10 verifications a day and your front desk is on the phone with insurers for half her shift. Live new-patient calls hit voicemail. Existing patients can't get a question answered.
When your front desk is on another line, the AI picks up. It runs the intake your front desk would, captures the carrier and complaint, and either books direct or hands her a complete summary so she's not starting from scratch when she calls back.
You've thought about it. Once you add CPP, EI, benefits, vacation, and the cost of training someone for two months, you're at $3,500–$4,200/mo for a part-time second person. And she still goes home at 6pm.
One-tenth the cost. Handles overflow during business hours, full coverage after-hours and weekends. Doesn't replace your front desk — she's irreplaceable for the in-clinic patient experience. The AI handles the calls she physically can't get to.
A motor vehicle accident patient calls about Section B coverage. They need to be seen quickly and the intake is specific (date of accident, claim number, adjuster, prior conditions). Voicemail loses them — they call the next clinic that knows MVA intake.
AI recognizes "I was in an accident" or "Section B" and switches to MVA intake. Captures date, claim number, adjuster, prior chiro, current symptoms. Books to the right provider in your Jane App schedule. Your front desk gets a clean MVA file ready for verification — no back-and-forth.
Patient throws their back out at 7pm. Calls your clinic. Voicemail. Calls the next clinic on Google. They book there. By morning your front desk doesn't even know the call happened.
AI runs 24/7. Evening, weekends, stat holidays. Handles same-day urgent bookings into your next available slot. Patient hears a calm, human-sounding voice and gets booked while their pain is still in the moment.
She's the face of the clinic, doing intake, billing, insurance verification, payment processing, and phones — all at once. She's good at it, but she's burning out. Mistakes creep in. Patients notice.
AI absorbs the spikes. Your front desk gets to actually engage with the patient in front of her instead of triaging a third concurrent call. The clinics we've worked with report their front desk stops looking exhausted within two weeks.
A real-feel transcript of an inbound new-patient call while she's stuck on verification. Same flow we ship to chiro clinics on day one.
Riverbend Riverbend Chiropractic, how can I help?
Caller Hi, I tweaked my lower back yesterday lifting a box. It's not getting better. Are you taking new patients?
Riverbend Yes we are, and lower-back is one of the things we see most. Quick few questions so I can get you to the right doctor. Is the pain mostly on one side, or center?
Caller Mostly the left side, kind of running down into my hip.
Riverbend Got it — sounds like it might be a sacroiliac involvement. Is this work-related, motor vehicle, or just lifting at home?
Caller Just at home. Moving stuff in the garage.
Riverbend Okay, not WCB or Section B then. Do you have extended health benefits — Sun Life, Manulife, Blue Cross, anything like that?
Caller Manulife through my work.
Riverbend Perfect. Our front desk will verify your coverage when she has a sec, but in the meantime we can get you booked. Have you been to a chiropractor before, or is this your first time?
Caller First time.
Riverbend Got it — first visit is a full assessment plus initial adjustment, about 45 minutes. Dr. Mehta has openings Friday at 11am or 3:30pm. Which works?
Caller Friday 3:30.
Riverbend Booked. You'll get a confirmation text in a minute with a new-patient intake form. Fill it out tonight if you can — saves us 15 minutes Friday. Can I get your name and email?
↑ Jane App, by 2:20pm: "NEW PATIENT · 45-min initial · Dr. Mehta · Fri 3:30 · LBP left side, SI involvement, 24hr · home lifting injury · Manulife benefits (verification pending) · 780-555-0256 · intake form sent · transcript →"
Flat rate. No per-call. Less than one MVA patient's first month of care. Frees your existing front desk to actually run your clinic.
Founded and operated in Alberta. We know AB Section B, WCB processes, and the major Canadian extended-health carriers.
Patient call data handled per Canadian privacy regulations. Recordings stored on Canadian-region infrastructure.
Proper Canadian invoices with GST broken out. Clean for your accountant, deductible as a business expense.
Alberta business number 2027988886. Service agreement, insurance certificate, and references on request.
15 minutes. We'll show you the AI taking a sample new-patient call in your clinic's name with your real PMS and MVA intake. If it doesn't fit, we'll say so straight up.