Arctic Comfort HVAC added $12,400 in maintenance bookings without hiring a dispatcher.
Get the Same Results →Dave K. had been in HVAC for 11 years. Spring and fall were his busiest seasons — every homeowner in Calgary wanted a furnace tune-up before winter hit. Business was good. But good business had a problem.
His phone never stopped ringing. He and his 3 techs were all on job sites. Calls went to voicemail. Customers left messages — some didn't. By the time Dave called back at 6 PM, half had already scheduled with someone else.
He needed someone — or something — that could handle the call volume. A part-time receptionist quoted him $22/hour. He'd need 40+ hours a week during peak. That's $880/week just to answer phones — before he'd seen a single booking come through.
There had to be a better way.
Dave's accountant mentioned MPG. He was skeptical. His customers were older homeowners — the kind of people who'd notice immediately if something felt off about a phone call. He didn't think they'd deal with AI.
He was wrong.
MPG's AI Receptionist was set up and live within a few days. It answered every call instantly, asked the right questions, and booked directly into Dave's Google Calendar — no back-and-forth, no missed opportunities.
Within 10 days of going live, his team was booked out 3 weeks in advance. Dave stopped dreading his voicemail. He started looking forward to checking his calendar.
7 maintenance appointments were booked overnight — customers called after hours, the AI answered, and slots appeared in Dave's calendar by morning.
"I went from dreading peak season to loving it. My AI just handles it. The bookings show up in my Google Calendar. I just show up and do the work."
Dave K. · Arctic Comfort HVAC, Calgary ABCustomers pick their own slots directly during the call — no callback, no back-and-forth. Appointments appear instantly in Google Calendar.
The AI knows when to schedule a tune-up and when a call needs immediate escalation. No furnace emergency waited in a queue.
Returning customers are recognised on call-in, greeted appropriately, and handled faster — building the personal touch Dave's clientele expects.
See exactly how MPG would work for your HVAC or service business — no pressure, no pitch deck.