Legal

Refund Policy

1. Overview

MPG Solutions ("MPG", "we", "us", "our") provides AI-powered virtual receptionist and workflow automation services on a subscription basis. Because our services are delivered digitally and begin immediately upon activation, we have established the following refund policy to be fair to both our clients and our business.

2. 14-Day Money-Back Guarantee

New subscribers are eligible for a full refund of their first monthly subscription fee if they request a refund within 14 calendar days of their initial subscription start date. To qualify:

• The request must be submitted within 14 days of the original subscription date
• The guarantee applies to first-time subscribers only — it does not apply to renewals, plan upgrades, or reactivated accounts
• The guarantee applies to the base subscription fee only; setup fees are excluded (see Section 4)

Refunds under the 14-day guarantee are processed within 5–10 business days to the original payment method.

3. No Refunds After 14 Days

After the initial 14-day period, subscription fees are non-refundable. This applies to:

• Monthly renewal charges
• Partial months remaining after cancellation
• Unused call handling capacity or workflow runs within a billing period
• Add-on features purchased during an active subscription

This policy reflects the nature of digital services: infrastructure, AI processing, and integrations are provisioned at the start of each billing cycle regardless of usage volume.

Cancellation of your subscription stops future billing. Your access to the service will continue through the end of your current paid billing period. We do not prorate or credit unused days when you cancel.

4. Setup Fees Are Non-Refundable

Any one-time onboarding or setup fees charged to configure your AI receptionist, build custom workflows, or integrate third-party systems are non-refundable regardless of when a refund is requested. These fees compensate for labour and time already expended at the time of setup.

5. Discretionary Prorated Refunds

In extenuating circumstances — such as a documented extended service outage caused solely by MPG, or a billing error on our part — MPG may, at its sole discretion, issue a prorated credit or partial refund. Such determinations are made case-by-case and do not create a precedent or obligation for future requests.

To be considered for a discretionary refund, you must contact us within 30 days of the billing date in question and provide a written description of the circumstances.

6. How to Request a Refund

To submit a refund request, email us at:

• Email: z.amponsah@mpgsolutions.ca
• Subject line: Refund Request — [Your Business Name]

Please include:

• Your full name and business name
• The email address associated with your MPG account
• The subscription start date and invoice number (if available)
• A brief description of the reason for your request

We aim to respond to all refund requests within 2 business days.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Unauthorized chargebacks may result in suspension of your account and referral to collections. If you have a legitimate billing dispute, we are committed to resolving it promptly.

8. Changes to This Policy

We may update this Refund Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Services after a policy update constitutes acceptance of the revised terms.

9. Governing Law

This Refund Policy is governed by the laws of the Province of Alberta and the applicable federal laws of Canada. Any disputes arising under this policy shall be resolved in the courts of Edmonton, Alberta.

10. Contact

Billing and refund inquiries:
Zephan Amponsah
MPG Solutions
z.amponsah@mpgsolutions.ca
mpgsolutions.ca