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MPG AI Receptionist — Full Feature Reference

Everything Your AI Receptionist Can Do

One flat-rate subscription. Unlimited calls. No per-minute billing. No long-term contracts.

Book Free Demo → See Pricing →

Starting at $297/mo · Live within days · Canadian data residency

Six pillars. One AI. Built for service businesses.

Select a category to explore every feature in detail — from how calls are answered to how revenue is tracked.

24/7 Call Answering

Your AI receptionist picks up every call — at 2am, on holidays, and during your busiest rush. It never goes to voicemail and never calls in sick. Every caller reaches a live, intelligent voice on the first ring.

Industry-Specific AI

The AI is trained on your industry — plumbing, HVAC, dental, legal, chiropractic, and 40+ more. It knows which questions to ask, how to triage a service call, and how to speak the language your customers expect.

Emergency Detection

The AI identifies genuine emergencies in real time — burst pipes, gas leaks, chest pain, structural damage. It distinguishes between urgent situations and routine service calls so you respond where it actually matters.

Smart Routing

Emergencies escalate to you instantly via SMS. Routine calls — bookings, quotes, FAQs — are handled automatically without interrupting you. The right calls reach the right people every time.

Multi-Language Support

Your AI handles calls in English and French as a default, plus 10 additional languages on request. Serve every customer in the language they're most comfortable with — no hold music, no language barriers.

Custom Scripts & FAQs

Feed the AI your promotions, seasonal offerings, frequently asked questions, and custom call scripts. It'll deliver your messaging accurately on every call — consistent, on-brand, every time.

Google Calendar Integration

Appointments are booked directly into your existing Google Calendar during the call — no manual entry, no call-back required. The AI checks availability live and confirms the slot before ending the conversation.

Real-Time Availability

The AI reads your live calendar before offering any time slot. Double bookings are impossible. If your 2pm slot is taken, the AI automatically offers the next available window without missing a beat.

Automated SMS Confirmations

The moment a booking is confirmed, your customer receives an SMS with the date, time, and service details. No follow-up needed from your team. Zero no-shows from missed confirmations.

Rescheduling Without You

Customers who need to change their appointment can call back and the AI handles the reschedule end-to-end — checking availability, releasing the old slot, and confirming the new time — without ever pulling you in.

24-Hour Reminder SMS

Your AI automatically sends a reminder text 24 hours before each appointment. Customers can confirm, reschedule, or cancel via reply — keeping your calendar accurate without any admin work on your end.

Multi-Tech Scheduling

Running a team? The AI books into the right technician's calendar based on availability, location, or service type — ensuring jobs are distributed evenly and no one is double-booked.

Lead Capture on Every Call

Name, phone number, service requested, and any relevant details are captured automatically from every caller — whether they book or not. No lead is ever lost to a voicemail or a busy day.

AI Lead Scoring

After every call, the AI rates the lead 1–10 on value and urgency based on the conversation. You see your hottest opportunities at the top of your dashboard so you always know where to focus first.

CRM Logging with Full Transcripts

Every lead is stored with the caller's contact info, service details, lead score, and a complete call transcript. Your team has full context on every prospect — no handoff gaps, no lost notes.

3-Day Follow-Up Sequences

Leads that don't convert during the first call automatically enter a 3-day SMS nurture sequence. The AI follows up at day 1, day 2, and day 3 with relevant, personalized messages — turning maybes into bookings.

Conversion Tracking

See exactly which calls became confirmed bookings and which turned into revenue. Track your conversion rate week over week and identify the call types and times that perform best for your business.

Notes & Tags on Every Interaction

The AI adds structured tags — service type, priority, location, urgency — to every lead record automatically. Filter and sort your pipeline by any tag. Find the right lead in seconds, not minutes.

Multi-Tech Dispatch

Assign incoming jobs to the right technician automatically based on current workload, location, and availability. Your team gets notified, the calendar is updated, and you never need to play phone-tag dispatcher.

Real-Time Owner Notifications

You receive an SMS instantly whenever there's an emergency call, a new booking, or a high-value lead. Stay informed without staying on the phone. Know what matters the moment it happens.

Team Portal

Your office staff and field techs can log into the team portal to see today's calls, live leads, upcoming bookings, and interaction history — all in real time, from any device, without needing to contact you.

Structured AI Notes

After every call, the AI generates a structured summary: who called, why, what was said, what action was taken, and any next steps. Your team picks up exactly where the AI left off — no gaps.

Custom Scripts & Promotions

Your AI follows custom scripts for specific call types — seasonal promotions, referral offers, new patient flows, or after-hours protocols. Update scripts anytime from your dashboard without downtime.

7,000+ App Integrations

Built on n8n, your AI receptionist connects to over 7,000 tools — Slack, ServiceTitan, HubSpot, Jobber, QuickBooks, and more. If your business uses it, MPG can connect to it.

Invoice SMS

After a job is marked complete, the AI sends the customer a payment request via text with a secure payment link. No paper invoices, no chasing. Customers pay from their phone in seconds.

Stripe Integration

Your MPG account connects to your existing Stripe account during setup. Payments land in your Stripe dashboard exactly as they would from any other channel — familiar, reliable, and fully reconciled.

Payment Tracking

Your dashboard shows you every invoice sent, every payment received, and every outstanding balance in real time. No spreadsheets. No chasing down your bookkeeper. Just a clear view of what's been paid and what hasn't.

Automated Review Requests

Once a job is completed and payment is received, the AI automatically sends a Google Review request via SMS. More 5-star reviews, more organic traffic — without your team lifting a finger.

Job-Linked Invoicing

Every invoice is tied to the original call record, booking, and technician — so your accounting is already organized. Pull up any invoice and see exactly which call it came from and who completed the work.

Revenue Recovery Visibility

See in your dashboard how much revenue was recovered from calls that previously would have gone to voicemail. Know the exact dollar value your AI has added to your business this month.

Live Dashboard

Watch your calls, leads, bookings, and revenue update in real time from any device. Your business at a glance — always current, always accurate, always available. No login delays, no stale reports.

Weekly SMS Reports

Every Monday morning you receive an automated summary via text: calls handled, leads captured, bookings made, revenue recovered. One message, the whole week's performance, no login required.

CSV Data Exports

Download any dataset — calls, leads, bookings, transcripts, payments — as a CSV at any time. Your data is yours. Import it into any tool, share it with your accountant, or run your own analysis.

Call Recording

Review AI conversations to audit quality, refine scripts, or resolve disputes. Full call recordings are stored securely with each lead record. Available in your dashboard on demand.

Coming Soon

ROI Tracking

See exactly how much revenue your AI has recovered from calls that would have gone unanswered. Track your return against your $297/mo subscription and make a data-driven case for every dollar spent.

Call Volume Trends

Identify your busiest hours, days, and seasons. Spot patterns in call types and lead quality over time. Use real data to staff smarter, price better, and plan capacity before the rush hits.

Enterprise infrastructure. SMB pricing.

MPG is built on the same infrastructure that powers large-scale enterprise operations — with a setup process that takes 5–7 business days.

99.9%
Target uptime
Hosted on n8n Cloud + Supabase
PIPEDA
Compliant
Built for Canadian privacy law
🇨🇦
Canadian Data Residency
Your data never leaves Canada
Twilio
Voice Infrastructure
Enterprise-grade carrier reliability
GPT-4o
AI Engine
Powered by OpenAI GPT-4o-mini
40+
Industries Supported
From plumbing to podiatry
7,000+
App Integrations
Via n8n workflow automation
5–7 days
Setup Time
From signup to first live call

MPG vs the alternatives.

No spin. Here's an honest side-by-side with a human receptionist, answering services, and US competitors.

Feature MPG Solutions 🇨🇦 Human Receptionist Smith.ai (US) Goodcall (US)
Monthly Price $297/mo flat $2,500+/mo $255–$1,200/mo
+ $8.50/call
$59–$99/mo
(limited features)
Per-call / per-minute billing Never N/A Yes, $8.50/call Partial After limit
Hours of operation 24/7/365 Typically 9–5 Business hours 24/7
After-hours answering Included Not included Extra cost Yes
Canadian phone numbers Yes Yes US only US only
PIPEDA compliant Yes Yes No No
Canadian data residency Yes Yes US servers US servers
Emergency detection & triage AI-powered Depends on training No Limited
Industry-specific AI 40+ industries Depends on staff Generic scripts Limited
Calendar booking (live) Google Calendar Manual entry Limited Yes
Lead scoring & CRM logging Automated No Basic CRM only No
SMS follow-up sequences 3-day nurture No No No
Payment / invoice SMS Stripe connected No No No
Setup time 5–7 days 2–4 weeks Several days Hours to days
Contract required Month-to-month Annual typical Annual plans Monthly available

Pricing data sourced from publicly available plan pages as of May 2026. Competitor features verified from official documentation. Read our full comparison →

Ready to activate your AI receptionist?

Every call answered. Every lead captured. Every booking confirmed — automatically, from day one.

Book Free Demo → Calculate ROI →