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How it works

Your Business. Answered. Always.

Here's exactly what happens when a customer calls your MPG number — from ring to resolved in under 60 seconds.

Six steps. Zero missed calls.

No scripts. No "press 1 for service." Just your business — available, professional, and responsive around the clock.

01 📞

Customer Calls

Your customer calls your regular business number. You've forwarded it to your MPG number — or given them your MPG number directly. Either way, your AI picks up on the first ring. Every time.

📞 Incoming call

MPG Solutions — picking up now

02 🤖

AI Answers and Listens

Our GPT-4 powered AI greets the caller by your business name. It asks what they need and listens carefully — understanding the context, urgency, and type of request. No scripts. No "press 1 for service."

MPG AI
Thanks for calling Riverside Plumbing! How can I help you today?
Caller
Hi, my basement is flooding and I need someone urgently.
MPG AI
I understand — I'm marking this as an emergency right now. Can you give me your address?
03 🧠

Smart Triage

The AI classifies the call in real time and routes it appropriately:

  • Emergency? Burst pipe, gas smell, no heat in winter, medical — instant owner alert
  • Service request? Appointment booking flow opens automatically
  • General question? Answered immediately from your business info
  • New customer? Lead capture and follow-up triggered
Emergency — alert owner now
Service request — booking flow
General question — answer now
New customer — capture lead
04 📅

Booking or Escalation

For bookings: the AI checks your Google Calendar in real-time and offers available slots. Customer confirms, calendar updates instantly.

For emergencies: you get an SMS and phone call within 60 seconds. Every time.

June 2026 Available slots
Mon 9 AM
Mon 2 PM
Tue 10 AM
Tue 3 PM
Wed 9 AM ✓
Thu 11 AM
Booked: Wed Jun 4 at 9:00 AM
05 💬

Customer Gets Confirmation

The customer receives an SMS with their booking details, your business contact info, and what to expect next. Professional. Immediate. No voicemails left unanswered.

SMS — sent instantly
Riverside Plumbing

Hi Sarah — you're confirmed for Wed Jun 4 at 9:00 AM.

Our tech will call 30 min ahead. Questions? Call us at (587) 416-3879.

Reply CANCEL to reschedule.
06 📊

You Get the Summary

You get an instant notification: call summary, customer details, what was discussed, what was booked. Check your portal for the full picture — all your calls, leads, and bookings in one place.

Call Summary — just now
Caller Sarah M.
Type Booked
Appointment Wed Jun 4, 9 AM
Duration 2 min 14 sec
SMS sent ✓ Delivered

What this looks like for real businesses

🚿

The 2 AM Plumbing Emergency

"11:47 PM. A homeowner's basement is flooding. They call three plumbers. Two go to voicemail. Yours doesn't."
MPG picks up. Identifies the emergency. Texts you immediately. You call back in 4 minutes. You get the job. The other two plumbers wake up to missed calls.
🦷

The 6 PM Dental Inquiry

"After your office closes, a new patient wants to book a cleaning. They call your number."
MPG answers, collects their info, checks your schedule, and books them for Tuesday at 10 AM. You walk in Tuesday morning and the appointment is already there. You didn't lift a finger.

Tech that makes it work

GPT-4o
Understands context like a human — reads urgency, emotion, and intent in natural conversation.
Twilio
Enterprise-grade voice and SMS — the same infrastructure trusted by Fortune 500 companies.
Google Calendar
Real-time scheduling that syncs instantly — no double-bookings, no gaps.
Supabase
Secure, Canadian data storage — your customer data stays in Canada, always.
Setup

You're live in three steps.

1

60-second onboarding

Tell us your business name, industry, hours, and services. We configure your AI from there — no tech skills needed.

2

Forward your calls

Point your existing number to your MPG number. Takes 30 seconds. Your customers never notice a thing.

3

You're live

Every call from this point is answered. Every lead captured. Every booking confirmed. While you sleep.

Ready to never miss a call again?

Book a free 20-minute demo and see your AI receptionist live before you commit.

Book Free Demo → Try the ROI Calculator →